How do I place my order?
Placing an order:
Complete adding items to your shopping cart.
You can choose whether to process payment via our website or via PayPal.
If you wish to proceed with checkout on our website, please click the green "Checkout" button on the right side of the screen.
If you wish to proceed via PayPal, please click the PayPal button.
You will be redirected to our customer information page. You will be asked to enter:
Email address
Name
Address
If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Make sure to click the "Apply" button so that your discount is calculated and applied to your order.
Continue by clicking the "Continue to shipping method" button. Please ensure that you have entered the delivery address correctly (if it differs from your billing address). When everything is completed, click "Continue to payment method".
You must enter your payment details. You have the option to indicate, if applicable, that the shipping and billing information are identical.
After completing the form, click the "Complete order" button. You will be redirected to a screen containing an order summary along with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter difficulties during the ordering process, please contact our customer service by sending us an email to support@roomforges.com.
What if items are missing or wrong products are present upon receipt of my order?
For missing or incorrectly delivered items, please contact us at support@roomforges.com. Please provide your transaction reference number (order number) and provide us with proof (image file size should be under 1 MB).
We will gladly send you the correct item at no additional cost, and we will not require that the item incorrectly sent to you be returned! You may keep it as a gift from us.
How do I know that my order was successfully submitted?
You will receive an email confirmation with the order number and details of your purchase.
I want to change my ordered items. What should I do?
Changes to your order are permitted on or before 23:00 (PDT, -7 GMT) on the same day after ordering. You can contact us at support@roomforges.com to request a change.
How do I add items to my shopping cart?
To add items to your shopping cart:
Navigate to the page of the item you are interested in, and then select your preferences for the item. When you click the "Add to Cart" button, you will be redirected to the "Cart" page.
Enter the quantity of the item you wish to order in the "Quantity:" field next to the item image. After entering a quantity, you can continue shopping or complete your order.
How can I see what is in my shopping cart?
To view the contents of your cart, click the cart icon at the top of the website page. Once you click this icon, you can easily change the number of items you wish to purchase in your cart by updating the indicated quantity. You can also delete any item in your cart by clicking the "Remove" link at the end of the quantity list.
How do I remove items from my shopping cart?
First, click the "Cart" icon in the upper right corner of your computer screen. This will allow you to view all items currently in your cart. After identifying the item you wish to delete, click the "Remove" link at the end of the quantity list. This will automatically remove the item and refresh the page to apply your changes.
How do I change the quantity of a specific item in my shopping cart?
First, click the "Cart" icon in the upper right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities you have selected for each item. To change the quantity of an item in your cart, move your cursor to the "Quantity" field for that item and enter the desired quantity. Once you have done this, the quantity and associated dollar amount (if applicable) will update automatically and display the correct amount for both the quantity and the cost on the right side of your screen.
What are the recommended browsers for this website?
Google Chrome, Safari, Firefox, Internet Explorer.
What are your payment options?
We accept four types of common credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I pay with PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you can click the "PayPal" button. You will be redirected to the PayPal website. Make sure to enter the correct data for fast and trouble-free payment processing.
How do I use a discount code?
To use a promotion code, please follow these steps:
Select the item you wish to order and then click the green "Checkout" button.
You will then be redirected to our customer information page. On the next page, enter the appropriate required information.
You will see a "Discount" field at the top right of the page.
You must enter the discount code and then click "Apply". You must verify that the discount was applied and is valid by seeing it in the breakdown listed below.
What is your return and exchange policy?
Please refer to our return policies regarding returns.
Our customer service is open 24/7. We will respond to your inquiry as soon as possible.
How can you return your item?
You can contact us via our support channel at support@roomforges.com for further information.
What are your cancellation terms?
Order cancellation is permitted on or before 23:00 (PDT, +1 GMT) on the same day. After this time, cancellation is no longer possible. You can contact us at support@roomforges.com to request a cancellation.
Is online ordering secure?
Yes. We treat the information you provide to us when placing an order via our online shop (or otherwise) with the utmost care. The server hosting our store encrypts the transmission of all credit card and personal customer information using the internet standard SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a secure payment process, our website uses a credit card processor for a reliable and secure internet payment gateway, where all data remains encrypted with AES-256.
Will my personal data be treated confidentially?
All information you provide to us is private and confidential. At no time will we share, rent, or sell your personal data without your consent, unless required by law.