When can I expect delivery of my shipment?
All orders are shipped from our warehouse within 5 working days after order placement. Delivery takes between 10 and 20 working days after the shipping date, depending on carrier availability and location. We apologise that shipping delays may occur if the shipment requires customs clearance or inspection, or if a transport delay is caused by the carrier service.
How can I track my order?
A tracking number will be provided to you in your shipping confirmation email. You can use the number and track your order at www.17track.net.
What are your shipping costs?
We have a fixed shipping flat rate of 5.99 USD to all destinations worldwide.
Which countries do you ship to?
Currently we ship worldwide. However, if your country is not supported by our logistics, we will inform you promptly and make the necessary changes to your order. To learn more about our destination directories, contact us at support@roomforges.com.
How can I change my delivery address?
An address change is only permitted on or before 23:00 (PDT, +1 GMT) on the same day the order is placed. You can contact us at support@roomforges.com to request such changes.
Can I ship to an address other than my card billing address?
Yes, it is possible.
How will my order be shipped?
Orders are shipped on regular working days, except on holidays. All orders placed on Saturday or Sunday will be shipped the following Monday.